We are confident that your furniture will remain beautiful and trouble free for many years to come however for your peace of mind all of our furniture comes with a twelve month guarantee during which time we will endeavour to resolve any issues quickly and efficiently. We are dedicated to providing excellent customer service both before and after delivery and our team are happy to help with any queries or problems you may have, please read the following guides or feel free to contact us at any time.
IF YOU EXPERIENCE A PROBLEM WITHIN 7 DAYS FOLLOWING DELIVERY
If you have a problem following delivery that was not noted by the driver or noticed at the time of delivery please contact us in the first instance at firstname.lastname@example.org detailing the problem including your invoice details/order number and attach photographic evidence if possible, we will respond as soon as we can and in any instance within 2 working days.
If it is deemed that there is an obvious fault which has not been caused by misuse or damage after delivery we will offer a refund, discount or exchange to resolve the situation for you. Our returns policy.
IF YOU EXPERIENCE A PROBLEM WITHIN THE FIRST TWELVE MONTHS FOLLOWING DELIVERY
Please contact us in the first instance at email@example.com detailing the problem with your invoice details/order number and photographs if applicable and possible, we will respond once we have checked our records and in any instance within 2 working days. If it is deemed there is an obvious fault which has not been caused by wear and tear or misuse we will offer an exchange or repair dependant on the length of time since delivery took place.
Our drivers are fully trained in the care, repair and maintenance of wood and carry tools and materials on their van so repairs we offer as part of our guarantee can be carried out at site by our drivers or will be collected and repaired in our workshop before being delivered back to you.
Risk of damage to or loss of the products will pass to the buyer upon delivery, we therefore reserve the right to refuse the exchange or repair of an item deliberately damaged or misused following delivery. This does not affect your statutory rights.